Frequently Asked Questions

Q: What is a text message (SMS)?

SMS stands for Short Message Service, and it is synonymous with text message, text, TXT, etc. An SMS (text message) is a short message which can be sent to and from a cellular phone.

Q: Can my phone receive text messages?

Nearly all phones purchased in the last ten years are capable of sending and receiving text messages.

Q: What is the advantage of using text messaging?

Text messages are brief, effective, inexpensive means of communication. Most people carry their cellular phones with them wherever they go. So, unlike email, text messages can reach people when they are away from their desks.

Q: Can you guarantee delivery of every text message that I send?

No. As text messaging is a store-and-forward technology that is dependent on operators and their networks, it is impossible to guarantee delivery of a text message.

Q: What counts as a message?

Any message that is sent from your Sender ID to a phone number counts as a message. 1 message to 50 phone numbers or 50 messages to 1 phone number would both count as 50 messages.

Q: How long can a text message be?

A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation.

Q: What is a sender ID?

Any alphanumeric character, not exceeding 11 characters, that is assigned for you to send message is a Sender ID. It cannot contain any special characters.

Q: What is a short code?

A short code is a 5-6 digit shortened phone number. It is a unique location to send messages to, that all telecom operators are aware of. You combine a short code with a keyword to form a call-to-action address. An example would be: 'Text KEYWORD to SHORTCODE to join our VIP invite list.'

Q: What is a keyword?

A keyword is a 4-12 character alphanumeric key that customers send a text message to, in order to join the list. An example would be: 'Text KEYWORD to SHORTCODE to join our text messaging list.'

Q: Why do I need a keyword?

The keyword is what distinguishes you from anyone else on the same short code.

Q: How do I promote my service to potential clients?

There are many different ways to promote your keyword. Adding your keyword and short code to existing marketing is a prime example. We offer a wide array of ideas to help get you started when you sign-up or call 977-9843723855 or 977-9808224838.

Q: How do my subscribers opt-in?

Your customers can opt-in by texting your keyword to your short code or you can manually enter them into your database, with their consent*.
*(subscribers must consent to receiving messages and must be made aware that standard message and data rates apply)

Q: Is there any equipment I need to get started?

The only equipment you need is a device with Internet access. Our user-friendly control panel is web based and allows your account access from the Internet.

Q: How long before my subscribers receive the message?

Once you have sent your message, it chimes the subscribers phone within minutes* and 95% of theses messages are read within one hour of receiving them. *(dependent upon operator and volume)

Q: What is the maximum number of messages I can send a day?

There is no limit to the number of messages that can be sent per day, week, month or year. However, for marketing purposes, it is recommended that you do not over-saturate your clientele as this could lead to a high opt-out rate.

Q: How long does it take to get set-up?

In a couple short minutes, you can be on your way to optimizing your business's full potential. Get Started.